On iPhone, use Open Settings and enable Camera for samla.ai. On Android, try Allow camera; if no prompt appears, open the app permissions in Settings and enable Camera. Return to the app and try again.
If the camera will not start, close another app that may be using it and tap Try again. You can also use Choose from gallery. Use a clear photo of one item, with another angle for labels or identifying marks.
Check your connection and the message about consent or scan limits. Before submitting again, check whether the item was saved in Browse or needs attention in Review. For a completed but incorrect result, use identification help.